Policies
Shipping & Returns
Key points
- The metal edition is backordered and ships in late November 2026.
- US and international orders: duties, tariffs and customs fees are covered in advance; no charges on delivery.
- Exchanges within 7 days of delivery; cancellations within 12 hours of purchase.
Shipping
- Ships from a small business in Canada, with full tracking.
- The metal edition is backordered and ships in late November 2026.
- Shipping cost is shown at checkout on Etsy.
Duties covered: US and international
For US and international customers, all import duties, tariffs and customs fees are covered in advance by Ancient3DCrafts. The total you see at checkout is the final price, with no charges on delivery.
Exchanges and cancellations
| Policy | Window |
|---|---|
| Exchanges | Accepted within 7 days of delivery |
| Cancellations | Accepted within 12 hours of purchase |
Payment
Payment is handled securely by Etsy. Etsy Gift Cards and Etsy Credits are accepted.
Guarantee
Every solid metal dodecahedron carries a lifetime guarantee.
FAQ
When will my order ship?
The metal edition is backordered and ships in late November 2026.
Will I pay duties or customs fees on delivery?
No. For US and international customers, all import duties, tariffs and customs fees are covered in advance by Ancient3DCrafts; the checkout total is the final price.
Can I exchange my order?
Yes, within 7 days of delivery.
Can I cancel?
Yes, within 12 hours of purchase.